Google Pixel mail-in repairs have allegedly twice resulted in leaked pics and a privacy nightmare

Illustration by Alex Castro / The Verge After game designer and author Jane McGonigal sent her Pixel 5a to Google for repair, someone allegedly took and hacked her device. This is at least the second report in as many weeks from someone claiming they sent a Google phone in for repair, only to have it used to leak their private data and photographs. McGonigal posted a detailed account of the situation on Twitter on Saturday and advised other users not to send their phones in for repair with the company. Yeah, don't send your Google phone in for warranty repair/replacement. As has happened with others, last night someone used it to log into my gmail, Drive, photos backup email account, dropbox, and I can see from activity logs they opened a bunch of selfies hoping to find... Continue reading…

Google Pixel mail-in repairs have allegedly twice resulted in leaked pics and a privacy nightmare
Illustration by Alex Castro / The Verge

After game designer and author Jane McGonigal sent her Pixel 5a to Google for repair, someone allegedly took and hacked her device. This is at least the second report in as many weeks from someone claiming they sent a Google phone in for repair, only to have it used to leak their private data and photographs. McGonigal posted a detailed account of the situation on Twitter on Saturday and advised other users not to send their phones in for repair with the company.

Continue reading…