AI is being used to identify and soothe stressed call center workers with photo montages

That Black Mirror-sounding scenario is being used by First Horizon Bank as a way to keep its stressed-out call center agents dealing with angry and abusive customers from quitting.Read Entire Article

Jun 18, 2024 - 20:30

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AI is being used to identify and soothe stressed call center workers with photo montages

That Black Mirror-sounding scenario is being used by First Horizon Bank as a way to keep its stressed-out call center agents dealing with angry and abusive customers from quitting.

Read Entire Article

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