Electric vehicle owners are fed up with broken EV chargers and janky software

Photo by Andrew Hawkins / The Verge A common complaint you hear from electric vehicle owners is about the sorry state of public EV charging: broken chargers, janky software, busted screens. But a lot of this is anecdotal, and it can be hard to find any rigorous studies that capture the current state of EV charging in the US. JD Power surveyed 11,554 electric vehicle and plug-in hybrid vehicle owners from January through June 2022 for its second annual Electric Vehicle Experience Public Charging Study. Despite big growth in the number of public EV chargers in the US, EV owners say the overall experience still sucks. The consumer research firm measured customer satisfaction with EV charging on a 1,000-point scale. According to respondents, charging at a public Level 2... Continue reading…

Electric vehicle owners are fed up with broken EV chargers and janky software
Photo by Andrew Hawkins / The Verge

A common complaint you hear from electric vehicle owners is about the sorry state of public EV charging: broken chargers, janky software, busted screens. But a lot of this is anecdotal, and it can be hard to find any rigorous studies that capture the current state of EV charging in the US.

JD Power surveyed 11,554 electric vehicle and plug-in hybrid vehicle owners from January through June 2022 for its second annual Electric Vehicle Experience Public Charging Study. Despite big growth in the number of public EV chargers in the US, EV owners say the overall experience still sucks.

The consumer research firm measured customer satisfaction with EV charging on a 1,000-point scale. According to respondents, charging at a public Level 2...

Continue reading…