Fitbit users can’t see Google Health metrics after update – how to fix it

ZDNET’s key takeaways

• Health metrics are vanishing from the Google Health app, Fitbit users report.
• The bug could be caused by a recent software update.
• Google is working to fix the issue. In the meantime, users have found workarounds.

Fitbit users are having trouble seeing several key metrics on the Google Health app. The glitch, Reddit users are speculating, occurs after users update to the latest Fitbit update 5.12.

One user reported that Fitbit Air stopped tracking metrics n the Vitals section of the app, including breathing rate, blood oxygen, resting heart rate, HRV, and skin temperature. Many users on the Reddit thread said they’ve experienced the same issue over the past few days.

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Users are complaining that it’s taken Google so long to fix this bug, which appeared in the app for some users about six days ago.

“This is getting extremely frustrating and disappointing that Google, a multi-trillion-dollar company with AI models built to fix these issues and high-tier engineers, can’t even fix a little issue like that,” one user wrote in a thread.

How you can fix it yourself

On the Reddit thread, users have suggested logging out and back in, or uninstalling and reinstalling the app, as a solution to the disappearing data issue.

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Another user suggested clicking through each stat that doesn’t populate and then selecting the monthly view. Doing this, the user reported, should repopulate the main screen with the latest information, without requiring one to log out and log back in. Users in the thread said that this fix helped solve the issue.

What Google is doing about it

In a reply to one customer issue report, Google said it is aware of the issue and “is working to identify a resolution as quickly as possible.” Google didn’t immediately respond to a request for comment.

Nina Raemont

Editor, Wearables & Health Tech

Nina Raemont is ZDNET's Health and Wearables Editor based in New York City. She is constantly testing out health trackers and always has at least two (but normally three) around her fingers or wrist. She was formerly an Associate Writer for CNET. She is a graduate of the University of Minnesota. In her spare time, she's in her kitchen, trying a new baking recipe. See full bio