I tested Brother's first true ink tank printer and it left me dazzled

Brother is the last major inkjet maker to cave in and join the refillable revolution, so I’m keen to see how its first supertank printers stack up against the best ink tank printers. Of the two new models, the Brother DCP-T780DW is the more expensive, aimed at the home office or SMB (small to medium-sized business). It’s a well-equipped all-in-one able to duplex print on any kind of paper up to A4 or legal via either of its two input trays, or copy using its flatbed scanner and ADF (automatic document feed).

To keep the price competitive, there’s no touchscreen interface, Bluetooth or USB Host port. These are all features you’d expect on a cartridge printer at this price, but the big attraction here is the remarkably low TCO (total cost of ownership) which includes the five bottles of ink Brother is putting in the box. That’s enough for around 15,000 black and white pages or 5,000 color.

Brother DCP-T580DW: Design and build

The Brother DCP-T580DW looks and feels like a compact and well designed all-in-one, and quite unlike the awkward Brother DCP-T525W. That older Amazon-exclusive model had its ink tanks bulging out at the side like an afterthought, whereas the new printers have their reservoirs seamlessly integrated in a way that doesn’t increase the footprint.

You access them through a front flap, so there’s no need to open up the whole machine to top up. The flap has clear windows so you can see the level of the liquid easily. Brother’s designers have cheated a bit, by using tanks with a smaller volume than its rivals, but the 48.8ml limit still beats any inkjet cartridge for capacity.

In other respects it’s a familiar form factor, with a slightly protruding front paper tray able to hold 150 sheets of paper up to A4, letter or legal in size. There’s a flatbed scanner on top and the 4.5cm color display is mounted on a tilting control panel surrounded by the usual array of buttons.

The two ports for connecting power and USB cables are at the side, rather than the rear, which could be more convenient, or less, depending on your setup. The Brother DCP-T780DW differs from Brother’s other tank printers by including a 20-sheet ADF, which adds only 3.4cm to its height.

Ink tank printers are the most sustainable way to print as they generate less ink and plastic waste, while all inkjets use less energy than lasers, so I’m glad to see Brother’s packaging is also more sustainable. Instead of polystyrene in the cardboard carton, there’s just more cardboard.

Brother DCP-T580DW: Features & specifications

As the premium printer, in Brother’s first ink tank range, the DCP-T780DW can do more than merely duplex print and simplex scan. It also has an ADF for copying a stack of up to twenty pages automatically and two paper inputs.

The main tray can hold a useful 150 pages, while a multi-purpose tray at the rear offers an easy way to print one-off jobs such as addressing an envelope. The rear tray, with its flatter paper path, is able to print on heavier paper than the main tray, including card up to 300gsm.

There’s 5GHz Wi-Fi with AirPrint compatibility for wireless connectivity, plus Ethernet and USB ports available. The top speed for black and white printing is quite fast for an inkjet at 16ipm, while color pages emerge almost as quickly at 15ipm. The maximum print resolution is 1,200 x 600dpi, delivered by 840 nozzles.

Brother DCP-T580DW: Setup and operation

Setting up the Brother DCP-T780DW should be a simple process, especially if you download the free Brother Connect app. Just load some paper and turn on to receive prompts on the printer’s display and your smartphone. Filling the tanks with ink is a quick and clean process. Like Epson, HP and Canon, Brother has made it possible to fill the four ink tanks without spilling a drop.

Like the other systems, the lips of the bottles are keyed, so you can’t pour in the wrong ink. Be sure to pour in the whole 48.8ml bottle though. I made the mistake of half filling the tanks and putting half full bottles back in the box. Once their seals are broken, the bottles leak, even when you think you’ve screwed the lids back on tight. I made a very colorful mess, but to be fair to Brother, it was a case of user error.

Unlike the HP Smart Tank 7001, there’s no inbuilt Bluetooth to make an immediate connection with your smartphone, so the setup procedure takes a little longer. I also found Brother’s ink bottles a little more fiddly to pour than Epson and Canon’s foolproof supertank systems. In short, Brother’s system works just fine.

Brother DCP-T580DW: Performance

The Brother DCP-T780DW worked well right out of the box. The setup procedure involved running out two test sheets to check ink delivery and nozzle alignment, and both were spot on. All my test pages appeared promptly and with no cases of creased paper, smudges or jams and the results varied from okay to great.

Black text on plain white paper looked crisp and legible down to point size two. However, Brother’s dye-based black appears somewhat grey compared to the pigment black that other brands use. It might not look as glossy or bold, but it is consistent and the ink doesn’t smear when you run a finger over the page as it emerges.

Color pages are more impressive thanks to Brother’s bright C/M/Y inks and there’s a great level of detail resolution. Brother launched two tank printers in this series and this higher-specified multifunction model gives significantly sharper prints. That can only be because these print heads are equipped with 840 nozzles, while the cheaper T580 has only 420 nozzles. So while their quoted maximum print resolutions are exactly the same, having double the number of nozzles applying the ink droplets is evidently an advantage.

Scanning single pages on the platen and copying multipage documents with the ADF went without a hitch during my tests and the duplicate pages looked faithful to the originals. There’s no single pass two-side scanning, but nonetheless, it all worked fairly quickly, so I’d recommend this printer for light photocopying duties.

Brother DCP-T580DW: Consumables

Brother is bundling two bottles of black ink plus the three colors in the box, so those five bottles could print up to 5,000 color pages, or 15,000 in black and white. That’s great, but it’s less than HP, Epson, or Canon are offering with their equivalently priced tank printers. Brother’s slightly smaller ink bottles and tanks are the reason for this, but I think the difference is small enough not to be a deal-breaker.

Brother DCP-T580DW: Maintenance

Like all inkjet printers, the Brother DCP-T780DW is likely to dry out and print badly or not at all if left unused for a length of time. The problem is ink clogging the nozzles and the solution is flushing them through with more ink. In a cartridge printer, you’d begrudge that wasted ink, but at least tank printers use affordable ink. This printer has quite versatile maintenance options with a choice of three flushing cycles of varying strength depending how clogged your nozzles are.

Brother DCP-T580DW: Final verdict

The Brother DCP-T780DW is a reasonably well equipped and well made home office all-in-one, with decent all-round print quality to boot. Brother makes lots of cartridge printers like this, but this tank printer runs on cheap bottled ink and that makes it a much better investment.

The design is compact with the four ink reservoirs neatly integrated, while the 20-sheet ADF on top adds surprisingly little height. Having two paper inputs is another advantage, especially as the multipurpose tray at the rear is able to handle more substantial 300gsm card stock.

I found it easy to use, despite the lack of a touchscreen, while the print quality with both documents and photos is above average. And with enough ink included in the price for 20,000 pages, this looks like a fair price. Now that Brother has proved it can make tank printers that work, let’s hope the rest of its inkjet line-up eventually goes refillable so we can consign cartridges to history.

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