An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess

When an AI model for code-editing company Cursor hallucinated a new rule, users revolted.

Apr 20, 2025 - 05:30

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An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess

When an AI model for code-editing company Cursor hallucinated a new rule, users revolted.

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